New Patient Information

We provide general internal medicine consultations for patients referred by their physicians. This page contains important information to help prepare for your consultation.

First Appointment Guide
Location And Directions
Frequently Asked Questions
AI Tools in Our Clinic
Modern office with white partition walls, overhead lighting, wooden flooring, planting, and numbered doors leading to private offices.

Your First Visit

  • First-time patients should arrive 15 minutes early to complete intake forms and paperwork.

    Initial consultations: 45-60 minutes
    Follow-up appointments: 15-30 minutes

  • Please bring the following items to your appointment:

    • Healthcare Documentation

      • Current Alberta Health Card

      • Comprehensive medication list, including dosages, frequency, and prescribing physician

      • Complete allergy and adverse reaction history

      Additional Requirements

      • Insurance cards for extended health benefits (if applicable)

      • Government-issued photo identification

  • Your initial consultation will include a comprehensive review of your medical history, discussion of your current symptoms, physical examination, medication review, and development of a personalized care plan. We will coordinate with your referring physician and/or family physician as needed and discuss recommended next steps.

Missed Appointment Policy

Please note that patients who do not attend a confirmed appointment or cancel with less than 24 hours notice may be subject to a missed appointment fee. This helps us respect the time of all patients and maintain access for those in need.

A fee may apply for missed or late-cancelled confirmed appointments.

Resolve Medicine Calgary Internal Medicine and Specialty Care Clinic

Getting Here

Address:

Suite 120
2850 Sunridge Boulevard N.E.
Calgary, AB T1Y 6G2

Building Access:

We are located on the main floor of the Servus Credit Union building. For convenient access, please proceed to the rear of the parking lot and use the North Entrance. Upon entering the building, go through both sets of doors and our clinic will be on your right.

Accessibility:

Our facility is fully wheelchair accessible and features barrier-free washrooms. Designated handicapped parking spaces are available in our parking lot to ensure convenient access for all patients.

 

Transportation Options

Parking:

Parking is complimentary. For convenient access, please proceed to the rear of the parking lot and use the North Entrance.

Ride Services:

Set your drop-off location at Resolve Medicine clinic, located in the Servus Credit Union building. Please proceed to our office inside the building using the instructions above.

Public Transit:

  • Bus Routes: The nearest stops to our office are Sunridge Blvd & 29 St and Sunridge Blvd & 27 St if taking the 32 Bus.

  • LRT: The nearest LRT station is Rundle Station on the Blue Line. From there, you may take the 32 bus west to Huntington and exit at Sunridge Blvd & 29 St, then walk 100 meters to the Connect First Place building. Alternatively, walking directly from Rundle Station is 1.2 kilometers (approximately 16 minutes).

Frequently Asked Questions

Referrals and Appointments

  • Referrals must come from licensed healthcare providers including family physicians, nurse practitioners, emergency physicians, or other specialists. Patients cannot self-refer for internal medicine consultations.

  • Please call our office at least 24 hours in advance. We understand that medical situations can change, and we will work with you to find a suitable alternative time.

  • Missed appointments without 24-hour notice may result in a missed appointment fee and could delay your next available appointment. Repeated missed appointments may result in discharge back to your referring physician.

Test Results and Communication

  • You can access your Alberta lab results through MyHealth Records at myhealth.alberta.ca. You will need to register with a verified Alberta digital ID.

  • If your physician hasn't reviewed your test results with you, or if you don't expect to speak with your physician within 2 weeks of completing your tests, please call our office at +1 (825) 540-4070.

Medications and Prescriptions

  • We can renew medications that we have prescribed or that are directly related to conditions we are managing. For routine medications unrelated to your referral reason, please contact your family physician.

  • Contact our office during business hours. After hours, contact your family physician or visit a walk-in clinic for urgent medication needs.

  • Contact our clinic for:

    • Questions about conditions we are managing

    • Side effects from medications we prescribed

    • Scheduling follow-up appointments

    • Clarification about treatment plans we discussed

    Contact your family physician for:

    • Routine health maintenance

    • New symptoms unrelated to your referral

    • Prescription renewals for medications we did not prescribe

    • Urgent health concerns outside our business hours

  • Yes, with your consent, we coordinate care with your family physician and other specialists involved in your care. All consultation reports and significant findings are sent to your referring physician.

Useful Resources

Resource Center →

Patient Information: Privacy And Use Of AI Tools In Our Clinic

At our clinic, your privacy and trust are of the utmost importance. As part of our commitment to providing high-quality, efficient care, we use advanced tools—including AI-powered systems—to assist in documentation, data review, and consult preparation.

How AI Tools Support Your Care

These tools are used to:

  • Help accurately capture and organize information from your visits.

  • Ensure important details about your health are not missed.

  • Allow your physician to spend more time focusing on your concerns during the visit.

  • Optimize consult efficiency, especially when managing complex or multiple medical issues.

Your Data Stays In The Clinic

We want to reassure you that:

  • All information processed by these tools remains within our clinic systems.

  • No identifiable patient data is shared outside the clinic or with third parties unless you have explicitly provided written consent.

  • AI tools are used under physician supervision and are integrated directly into your care team’s workflow.

Your Rights And Consent

  • You have the right to ask questions about how your information is used.

  • If any new tools or services require data sharing outside the clinic (e.g., for research or external analysis), we will always ask for your clear, written consent first.

  • We are committed to using technology responsibly and transparently, always with your best interests in mind.

Find Our Full Privacy Policy Here →