Privacy Policy

Effective Date: July 28, 2025

Our Commitment to Your Privacy

Resolve Medicine is committed to protecting your personal health information in accordance with Alberta's Health Information Act (HIA), Personal Information Protection Act (PIPA), and College of Physicians & Surgeons of Alberta (CPSA) Standards of Practice.

What Information We Collect

We collect personal health information necessary to provide you with quality healthcare services, including:

Health Information:

  • Medical history and current health conditions

  • Treatment plans and clinical notes

  • Diagnostic test results and imaging

  • Prescription and medication information

  • Appointment and billing records

Personal Information:

  • Name, address, phone number, email

  • Date of birth and Alberta Health Care number

  • Emergency contact information

  • Insurance and billing details

How We Collect Information

We collect your information through:

  • In-person consultations and examinations

  • Phone conversations and virtual appointments

  • Online appointment booking forms

  • Contact forms on our website

  • Electronic health records and referrals from other providers

Why We Collect Your Information

We collect and use your personal health information to:

  • Provide, coordinate, and manage your healthcare

  • Communicate with you about your care

  • Process billing and insurance claims

  • Comply with legal and professional obligations

  • Maintain accurate medical records

  • Coordinate care with other healthcare providers (with your consent)

How AI Tools Enhance Your Care

To improve efficiency and quality of care, we use AI-powered tools that:

  • Accurately capture and organize visit details

  • Highlight key health information to avoid omissions

  • Help your physician focus more fully on your concerns

  • Streamline consultations, especially for complex or multi-issue visits

All AI tools are used under physician supervision and support—not replace—clinical decision-making.

Ambient AI and Your Consent

Some tools include ambient AI—technology that listens during visits to assist with documentation. These tools:

  • Operate only under your physician's supervision

  • Do not store or transmit audio recordings

  • Keep all identifiable data securely within our clinic systems

  • Are fully integrated into our clinic's security protocols

Use of ambient AI requires your explicit consent, which you can decline or withdraw at any time without affecting your care.

Data Security and Storage

  • All data processed by AI remains securely within our clinic systems

  • No identifiable information is shared externally without your written consent

  • We implement appropriate administrative, technical, and physical safeguards

  • Electronic records are encrypted and access is restricted to authorized personnel

  • Paper records are stored in locked, secure areas

Who Has Access to Your Information

Access to your health information is limited to:

  • Your healthcare team directly involved in your care

  • Administrative staff for scheduling, billing, and coordination

  • Laboratory and diagnostic imaging providers (as required for your care)

  • Other healthcare providers (only with your consent or as legally required)

When We May Disclose Your Information Without Consent

Alberta's Health Information Act permits disclosure without consent in limited circumstances:

  • To prevent serious harm to you or others

  • As required by law (e.g., reportable diseases, court orders)

  • For emergency treatment when consent cannot be obtained

  • To investigate complaints against healthcare providers

Your Rights Under Alberta Law

You have the right to:

  • Access your health information held by our clinic

  • Request corrections to inaccurate information

  • Request a copy of your medical records

  • Withdraw consent for specific uses (where applicable)

  • File a complaint about our privacy practices

  • Receive care without discrimination if you decline optional services like AI tools

Record Retention

We retain your health information in accordance with CPSA guidelines:

  • Medical records: 10 years from your last visit

  • Billing records: As required by law

  • Records are securely destroyed when retention periods expire

Complaints and Contact Information

Privacy Inquiries:

Phone: +1 (825) 540-4070

Email: info@resolvemedicine.com

Address: Suite 120, 2850 Sunridge Boulevard N.E., Calgary, AB T1Y 6G2

For privacy-related questions or complaints, contact our clinic during business hours and ask to speak with our privacy contact.

For complaints about our privacy practices, you may also contact:

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. The effective date at the top indicates when this policy was last revised.

Electronic Communications

Email and online communications are not secure. Do not include sensitive health information in emails or contact forms. For confidential medical matters, please call our clinic directly at +1 (825) 540-4070.

Your Consent

By receiving services at our clinic, you consent to the collection, use, and disclosure of your personal health information as described in this policy. You may withdraw consent for specific uses at any time by contacting our privacy officer.